Frequently asked questions
Find guidance for gameplay, accounts, purchases, and errors in our FAQ.
CUSTOMER SUPPORT
How can we help?
Requests are reviewed in the order they are received.
Game support is available for our released title, ASTRAWEAVE.
Support data is submitted through an encrypted Firebase connection.Official X @NeoFoxTree ↗
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NEW REQUEST
Submit a request
PLAYER SUPPORT
A quick check can save time.
Bug reports
Include your device, operating system, app version, and steps to reproduce the issue.
Account deletion
Use the in-game settings or follow the account deletion guide.
Protect your information
Never include passwords, verification codes, or full payment card numbers in a request.