How can we help?

ASTRAWEAVE is a 1v1 strategy mobile game set in space. Place your pieces on a 6×6 board and shift its orbits to create a new tactical choice every turn.

ASTRAWEAVE is designed for mobile devices. Check the latest information on the store page where you downloaded the game for current operating system and device requirements.

We recommend learning piece placement and orbit movement in an AI practice match before entering 1v1 play. Watch how a single movement changes the entire board.

Prepare the purchase date, product name, and order number or receipt. Never include your password, verification code, or full payment card number.

Check the account settings in the game or follow our account deletion guide. Review which data will be deleted and whether it can be recovered before continuing.

No. NeoFoxTree will never ask for your password, one-time verification code, or complete payment details during a support request.

Fully close and reopen the app, then check your network connection and app version. If the issue continues, include your device model, operating system, app version, and when the problem occurred.

Tell us which screen was affected, how to reproduce the issue, when it occurred, your device model, operating system, and app version. If possible, attach a screenshot with personal information removed.

If it is the same issue, add new details to your existing request. Keeping the history together helps us investigate it more accurately.

Open Player Support in the same browser you used to submit the request to see its reference number, current status, and replies from the team.

News is shared on this website and through our official X account, @NeoFoxTree.

Prepare the relevant details and submit a support request. You can continue to follow the request on the same page.